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FREQUENTLY ASKED QUESTIONS
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How can I get a quote for cleaning my home?We make it very simple. Just visit our online booking page and enter the required information. You will get a quote faster than you can say, "Clean my house"!.
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Is a tip included in the cost of my cleaning?No. All of our pricing does not include any tips or gratuity. Tipping is never required, but always encouraged for great service.
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I have decided that I want to tip my cleaning crew. What amount is customary?We get this question all the time. While there is no magic number, those who choose to tip generally give around $5 - $20 per cleaner.
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Do you offer discounts for regular cleaningsWe sure do! We offer discounts for weekly, biweekly, and triweekly service. Check out our Deals & Promotions page for our seasonal promotions.
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Another service will clean my home for much cheaper. Will you match their pricing?We strive to be very price competitive. However, in the rare occasion that you find a lower price for similar services, let us know and we will see what we can do!
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What forms of payment do you accept?We are a credit/debit card preferred company. We accept Visa, MasterCard, American Express, and Discover Cards.
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What is your refund policy?While we do not provide refunds, we will do everything in our power to provide you with the best cleaning experience possible. So if for any reason you are unhappy, just call or send us an e-mail within 48 hours of your service and we'll send someone out to make things right. That's our promise to you!
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When will I be billed?We require a small non-refundable $10 depoist for all cleaning services to reserve your cleaning time. This deposit is deducted from the cost of your cleaning. This deposit may be waived after your first cleaning.
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Do I need to be home during the cleaning?No. You are not required to be home at any point during your cleaning. That being said, if this is your first appointment, it's usually a good idea to be present when the cleaning crew arrives so that you can provide them with a walk-through of your home. Once your cleaning is complete, it's also a good idea to walk through the home again in order to ensure that everything is to your satisfaction.
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How many cleaners can I expect to perform the cleaning?We typically send 1 or 2 cleaners to each job depending on the size of the home to be cleaned.
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Can/will my cleaners move / lift any furniture?Unfortunately, due to liability restrictions, all of our cleaners are NOT allowed to move or lift any furniture.
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Will my cleaning team be able to reach really high windows and cobwebs that may require a ladder?No. Unfortunately, due to insurance restrictions, all of our cleaners are NOT allowed to stand on any ladders, stepping stools, or furniture. That being said, they do carry dusting poles which will enable them to reach an additional 3 - 5 feet .
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I am interested in scheduling an appointment. How can I find your availability?We make this super easy! You can either call our office or visit our online booking page. put in the two times that work best for you, and we will reach out faster than you can say "Calendar" to lock in a time or date!
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What is your service area?We service the residents and businesses inMadison county! If you are a little further, reach out, we may be able to make it work.
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Do you run background checks on your cleaning staff?Yes. We run detailed background and reference checks of each cleaner before they are able to join our team.
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